As part of our quality improvement process, we actively seek feedback from all our learners. We are proud of our work and the value we bring to our learners and share here a few of our case studies: 

Congratulations to Octavian Radu, who has been selected as March’s Apprentice of the Month! Octavian works at the Bupa: Ardenlea Court and is undertaking his Level 3 Lead Adult Care Worker Apprenticeship. 

Sam, Octavian’s Skills Coach, selected him as our Apprentice of the Month due to his commitment to completing his Functional Skills learning (BKSB).

Lorraine Sinnott, our Head of Training, said:
“Octavian has shown to have a passion for learning and an understanding of how the work he carries out has a positive impact on the people he cares for. He understands the importance of maths and English skills within his role and has really applied himself in all areas.

He has worked methodically through his targets set and, in many cases, has exceeded them. He is an excellent ambassador for using BKSB and is a good example of showing how practice makes perfect, as he is now approaching exam readiness.”

Octavian said: “I’m very happy to be recognised as Richmond’sApprentice of the Month. I am confident that I’ve made significant progress in both my mathematics and English skills during my apprenticeship. Throughout my journey, I’ve gained a deeper understanding of the importance of participating in various activities to effectively fulfil my responsibilities as a carer. My advice to fellow apprentices is to stay focused and recognise the practical relevance of every taught lesson.” Well done Octavian!

Octavian Radu, Solihull
Client: Bupa UK
Course: Lead Adult Carer Apprenticeship Level 3

Congratulations to Maira Liepa, who has been selected as February’s Apprentice of the Month!

Maira works at Bupa: Ardenlea Court, and is undertaking her Level 3 Lead Adult Care Worker Apprenticeship. She was nominated by her Skills Coach, Sam, who said:

‘Maira has started to excel in her learning, engaging in all areas of her apprenticeship, meeting her targets and deadlines and carrying out additional independent research to go above and beyond with the work. She is a supportive member of her team and often leads by example. Having observed Maira in practice, she radiates caring skills demonstrating all of the 6C’s within her practice, supporting the needs of her clients. Feedback from Maira’s manager confirms that she is a valued member of the team and supports the home with inducting and mentoring the team.’ 

Maira said: ‘This course has given me the opportunity to further my learning and develop myself, and apply that into my job. Getting back into education later in life can be scary, but I’ve had great support from the very start and feel motivated to continue my learning.’ Well done, Maira!

Maira Liepa, Solihull
Client: Bupa UK
Course: Lead Adult Carer Apprenticeship Level 3

Anne Riley, who works at Homecarers Care Services – Chester, has been selected as January’s Apprentices of the Month. Anne’s Skills Coach, Annette, had some fantastic feedback:

“Anne has fully engaged with her Level 3 Lead Adult Carer Apprenticeship, ensuring that her work is of a high standard and completed on time. She has also recognised the importance of achieving Maths functional skills.

She recognises how her learning can be incorporated into her day-to-day role to support individuals in their best interest. Whilst Anne has, at times, had to overcome challenges, she always has a smile on her face and fully embraces supporting individuals and her award.” 

Anne Riley, Chester 
Client: Homecarers Care Services
Course: Lead Adult Carer Apprenticeship Level 3

We are very proud that Rachel Horton has recently completed her Level 5 Leader in Adult Care Apprenticeship with Richmond.

Rachel started her journey in Adult Care when she was 18. After leaving college, she started volunteering in holiday homes for individuals with disabilities. This sparked her interest in the care sector, and she wanted to make a difference in peoples’ lives.

Rachel gradually progressed in her career, firstly being promoted to a Team Leader role, and then becoming a Registered Manager at Starcare, which is part of the Clece Care Services (CCS), a group of regional care companies, with over 100 locations across the UK.

After starting her apprenticeship in April 2021, shortly after the peak of the Covid pandemic and during a difficult period for the care sector, Rachel welcomed the support of her Richmond Skills Coach and the recognition of the responsibilities that she had in her role and her working hours. She appreciated the flexibility that her Skills Coach introduced in how she achieved her individual learning plan.

Rachel is a now a Registered Manager at Making Space, a national charity with over 1,000 employees and volunteers delivering personalised services in health and social care. She feels that her apprenticeship programme has helped her progress in her current role, where she is able to put her learning into practice and allows her to continue to move up the career ladder and gain more qualifications.

My apprenticeship programme has helped me progress in my role. I’m putting what I have learned into practice, and it has put me in a position where I can continue up the career ladder and gain more qualifications.” 

Rachel Horton, Ellesmere Port 
Client: Making Space
Course: Leader in Adult Care Apprenticeship Level 5

I would recommend Richmond Training to anyone wanting to enter the care industry. I didn’t know anything about care when I started, and now, I feel that I know quite a lot about the sector. 

If you are looking to get into the care sector, Richmond would be a great place to start.” 

Daniel Coates, Chester 
Client: Starcare
Course: Care Worker Apprenticeship Standard Level 2

The support I have from Richmond is amazing. I received so much help finding out about the Level 2 Diploma in Care, and I had plenty of time to ask questions, and to find out what to expect. I am dyslexic, and my Skills Coach asked me about what would help me and how to access resources and generate evidence. They really took time to find out my needs, and being able to get in touch with my Skills Coach at any time, means I am on target to complete on time. They are responsive. We have also discussed the Level 3 Apprenticeship, and so I will be starting that when I finish the Level 2 Diploma.”  

Claire Gibbon, Chester
Client: Starcare 
Course: Commercial Level 2 Diploma

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