It’s no secret that high turnover is costly and affects productivity. And the impact of this problem on the care sector can be devastating. 

The impact of high turnover in the care sector

While corporations can place projects on hold, when a carer leaves, their workload must simply be reallocated to someone else.

This has an immediate impact on the level of care that person can provide and can lead to frustration and burnout in the long term. This becomes a self-perpetuating problem, leading to more frustration and further resignations that compound the problem.

And it’s not just existing patients that suffer. Staff shortages mean care companies must turn new patients away. In turn, this results in loss of revenue, reputational damage and a revolving door of carers joining and leaving the organisation.

But it doesn’t have to be this way. The pandemic, closely followed by the cost-of-living-crisis, led many employees to re-evaluate their life and career choices. And this has changed the landscape for employers.

Turnover rates in the care sector

Despite staff turnover in recent years exceeding 28.5% (and hitting 100% in some care homes), more than 50% of those carers go on to work for another care provider. Evidently, they do not want to leave the sector.

This poses the question of why they leave one provider to work for another. Well, 68% of job leavers cite lack of support from management as the primary reason. And in many cases, this is because they feel overworked. Note here that we do not say ‘overworked and underpaid’ – the cliché phrase not really pertinent to today’s jobs market.

What do modern employees look for in a job?

Post-Covid, the re-examination of career paths has seen a shift in focus for many, with job satisfaction taking over as the priority factor when choosing a job. This is good news for an industry that appeals to many but has, for a long time, been faced with the fact that it simply can’t compete with some others when it comes to wages.

There is, however, something of a fly in the ointment. Job satisfaction does not lie solely in doing a job you enjoy and that gives you a sense of purpose. Wellbeing and a healthy work life balance are equally important.

To summarise:

How do you tackle high turnover?

So, the real question is, how do you create a positive working environment in the care sector that will increase job satisfaction and staff retention?

Well, you start by employing the right people. Those who are passionate about providing care and get pleasure out of helping others.

With the right people on board, it’s vital they are given adequate training. Not only does this increase their skill set, but it also provides a more holistic service to patients. And with careful planning, career paths can be discussed and agreed upon with each individual. This serves to make them feel valued while also ensuring succession planning is easier on the organisation as you are not simply reacting to turnover challenges.

But where do you find those people? 

You hire apprentices.

The benefits of taking on apprentices in care homes

  • Apprentices have chosen this career path. They want to work in the industry and are not taking on a job just to pay the bills.
  • Their passion is for caring, and this will come across in their interactions with patients, enhancing the patient experience.
  • They expect to be learning and will not join with an attitude that they know best or that they just want to do an adequate job and then get home.
  • Apprentices are enthused and engaged. This helps improve morale and set high standards. 
  • Hiring apprentices is an investment in the future. The next ten years are set to see a high number of existing care workers retire. The industry needs younger people.

At Richmond, we specialise in helping care homes recruit, train and grow their teams by providing a range of learning and development opportunities in the workplace. Our services support you in overcoming operational challenges while ensuring you meet all workplace regulations. 

To talk to us about how we can help you reduce turnover, improve morale and get a stable, committed team call 01244 344 322 or enquire online

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